Asian Mental Health Cultural Support Coordination Services
This service is part of Waiteamata DHB Asian Health Suppport Services
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  Who can use our service
How to make a referral
Asian Mental Health Client Support Coordinators and Bureau work
Our Vision: To make a healthy difference
Mission:
- To Promote Asian Mental Health & Wellbeing
- To maintain and support the rights of Asian mental health consumer
- To provide quality services
- To provide mental health resources
- To create a stigma free environment
Do you have to pay for the service?
- Asian mental health cultural support coordination services are free and confidential for WDHB consumers (who are eligible for free public health and disability services).
Who are Asians?
- Asian refers to people from Asia, including people coming from West Asia, e.g. Afghanistan, Nepal, South Asia, covering the Indian sub-continent, East Asia covering China, North and South Korea, Taiwan, Hong Kong, Japan, and South East Asia covering countries like Singapore, Malaysia, Philippines,Vietnam, Myanmar, Laos, and Kampuchea (Source: Statistics NZ 2003).
What do we provide?
(A) Asian Mental Health Clinical Cultural Advisors (CCA) provide…
- Only one-free clinical cultural consultation per client
- Individually with client only
- Group meeting with client, family, and clinician consult can be provided via (organized by AMH-TL/CMHC)
- Face to face meeting
- Video conferencing
- assessment notes after the clinical cultural consult via TL who will be responsible for ensuring notes go to key clinician and enter into HCC system
When to access: When the clinician or key worker encounters the clinical cultural challenge.
How to access: Referral to TL.
NB: Extended CCA consult will be at the cost of the requesting service.
(B) Asian Mental Health Cultural Support Coordinator (CSC)
For Chinese and Korean referrals
- Provide engagement and communication support between clients/family members and WDHB clinicians/key workers at clinical meetings (will not need to use interpreters unless clinicians prefer to have word for word interpretation of clients’ responses)
- Provide social-cultural assessment
- Provide life skill counselling such as basic parenting, anger management
- Provide psycho-education to client /family members
- Coordinate clinical cultural consultation referrals
- Communicate with key workers; via HCC, email, phone, fax
- Promote mental health information to Asian community
- Organise translated mental health resources for key workers/clients
- Organise bi-lingual professionals therapists (on fee for service), if required
- Provide social and cultural support for Chinese/Korean clients if no NGO CSW resource available after clients has been discharged.
For non-Chinese and Korean referrals
- In addition to the above…, the Bureau coordinator or Team Leader will organise a matching BCSSW or an interpreter (INT) to match the language and culture of the client based on the referral info to provide engagement and communication support between client, family, clinician at clinical meetings
- Provide social and cultural support for clients if no NGO CSW resource available after clients has been discharged.
When to access: First and ongoing engagement; cultural assessment and cultural support needed.
How to access: Referral to TL
(C) Asian Mental Health Interpreters (INT)
Asian MH Cultural Support Coordinators (CSC) or Bureau Cultural Social Support Workers (BCSSW) is not trained as interpreters. They are bi-lingual cultural staff who will assist client’s communication and engagement, summarizing information for the clinician.
When to access INT: When clinician prefers to hear directly from the clients/family members or need word for word interpreting. Please specify on the AMHCSC referral form that a trained mental health interpreter is preferred for the first or specific clinical consultations.
How to access: www.waits.org.nz
Asian Mental Health Team Service Hours
Monday to Friday 8.30am to 5.00pm (not available during Statutory Holidays)
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